SERENESTUDIO

Composing and Sending Email

This article covers the compose flow: addressing a message, writing the body, saving drafts, and sending.

Before you begin

  • You need an active Serene Studio account with access to Email.
  • You need a Studio mailbox address to send from. If you do not have one, the composer tells you to ask your administrator to assign one.
  • To send from your own domain, connect and verify it first. See Custom Domain Setup. Until then, a note above the message shows the address your message will be sent from and links to domain setup.

Opening a compose window

  1. Select Email in the sidebar.
  2. Select Compose on the Home tab of the ribbon (on a phone, use the floating Compose button).
  3. The composer opens in the reading pane.

Addressing a message

To: Start typing a name or email address. Suggestions from your team, your contacts, and people you wrote to recently appear as you type. Press Enter, a comma, or a semicolon after each address to confirm it. Press Backspace in an empty field to remove the last recipient. If an address is not valid, Serene Studio flags it when you select Send.

Group: If you have contact groups, or groups shared with your workspace, Or use a group lets you choose one. Its members are filled in as the recipients. Select Clear group to go back to typing addresses.

Subject: Enter a subject line. The subject appears in the recipient’s inbox and in your Sent folder.

Writing the body

The Message field is a rich text editor. A formatting toolbar above it offers bold, italic, headings, lists, links, and more. You can also paste content or type directly.

Adding attachments

Attaching files to a new message is not available yet. To share a file, use Share in the Files module and paste the link into your message.

Saving a draft

Your message is saved automatically as you type. A note at the bottom of the composer shows Draft saved and how long ago it was saved. To save right away, select Save draft on the Compose tab of the ribbon.

To return to a draft:

  1. Select Drafts in the folder list.
  2. Select the draft. It opens in the composer.

To throw a draft away, select discard next to the Draft saved note, or Discard on the Compose tab.

Sending

When your message has a recipient, a subject, and a message, select Send. If something is missing, a short note beside the button says what to add.

Serene Studio sends the message and keeps a copy in your Sent folder. If delivery does not go through, the composer says so and links to the saved thread.

Next steps