Asking Questions and Getting Answers
This article covers the mechanics of a conversation with Kiriya: how to phrase questions, how to read responses, how approvals work, and how to follow up.
Starting a conversation
- Open Kiriya with the Kiriya button.
- Type your question or request in the input field at the bottom of the chat window.
- Press Enter to send. Press Shift+Enter for a new line.
Kiriya replies in the conversation above the input field.
Phrasing your question
Kiriya understands natural language. You do not need special commands or keywords. Direct questions work best:
| Instead of… | Try… |
|---|---|
| “help” | “How do I invite a team member?” |
| “billing” | “Where can I update my billing contact email?” |
| “esign problem” | “A signer says the link expired. What should I do?” |
More specific questions get more useful answers. If your first answer is not quite right, add more context in your follow-up.
Reading a response
Responses may include a direct answer, step-by-step instructions, or suggestions for next steps. When Kiriya looks something up in your workspace, a small badge shows which tool she used.
Kiriya can make mistakes or give outdated information. If an answer affects something important, check it in the relevant part of Serene Studio before you act on it.
Approving or rejecting an action
When a request would send, create, or change something, Kiriya does not do it right away. She queues it as a pending approval.
- A count of pending approvals appears on the approvals button in the chat window.
- Open it to see each queued action.
- Select Approve to let the action go ahead, or Reject to discard it.
Following up
Your conversation stays open while you move around Serene Studio, so you can keep going after you click to another page. After a response you can:
- Ask a follow-up question: “What if I don’t have that permission?”
- Refine your original question: “I meant for newsletter drafts, not mail drafts.”
- Ask for more detail: “Can you explain that in more depth?”
Each follow-up builds on the earlier messages in the conversation. A conversation that has been idle for 24 hours is cleared.
Starting a new conversation
To clear the current conversation and start fresh, select Clear conversation in the chat window. The history is removed straight away and cannot be recovered.
Next steps
- Kiriya Overview — what Kiriya is designed for, and how to choose what she can read.